Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.
7 Days Refund or Replacement Policy Applicable to All Products
Returns Pick-Up and Processing : In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions :
- Correct Product : IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
- Complete Product : All in-the-box accessories (starter kits, instruction manuals, etc.), freebies and combos (if any) should be present
- Unused Product : The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable)
- Undamaged Product and undamaged Packaging : The product should be undamaged and clear(no dusty/no dirty) and without any breaks, wrinkles or holes.
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.